Shipping and Returns
We use DHL for all postage to ensure your order arrives safely and on time. For customers in the Klang Valley, we also offer convenient front-door delivery. Prefer to collect your order yourself? Self pick-up is available too.
Your satisfaction is our priority. If your item arrives damaged or has any issues, just reach out to us — we’re here to help and will work with you to find the best solution.
Payment Method
Buying our unique, handcrafted tableware is easy! Online, you can pay with PayPal, Visa, or Mastercard. At our studio, we also accept QRPay, eWallet, cash, and online bank transfer. With so many options, owning a piece of our beautiful tableware has never been simpler.
FAQ
Do Bangkita Ceramic Studio have a physical store?
No, we don’t have a retail store. However, you’re welcome to visit our studio in Telok Panglima Garang. You can also find our products at retail partners like The Artisan Haus at The LINC KL, Setalam Sedulang Cafe & Restaurant, and the upcoming Broom Artisan Bakery & Kitchen.
Why do products in the same collection have different tones and effects?
All our pieces are fired in a gas kiln, which naturally creates unique tones and effects. This means even items in the same collection will have slight variations, making each piece truly one-of-a-kind.
Do you provide custom or made-to-order services?
Yes! We offer both custom and made-to-order options.
How long is the production timeline?
Production time depends on the order size. Small orders usually take 4–6 weeks, while larger orders may take 16–18 weeks.
Is Bangkita Ceramic Studio a local brand? Where are you based?
Yes! Bangkita Ceramic Studio is a local brand founded in 2013, based in Telok Panglima Garang, Selangor, Malaysia.
Are the products on the website available at the studio?
Yes, all products listed on our website are available at the studio, where we also have a wider selection.
What is the minimum order quantity (MOQ)?
Our minimum order is 50 pieces per order.
Do you hold ceramic classes or workshops?
Yes, we hold ceramic classes every two weeks. For inquiries or special arrangements, feel free to contact us directly.