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Shipping & Returns

Our Handcrafted Tableware store is proud to offer convenient shipping and returns options for all of our customers. We utilize reliable shipping services such as DHL or POSLAJU to ensure timely and secure delivery of your orders. If you're in the Klang Valley area, we also offer front door delivery right to your doorstep. And if you prefer to pick up your order yourself, our self pick-up option is also available.

Our priority is to ensure that our customers are completely satisfied with their handcrafted tableware purchase. If there are any issues with your item, please don't hesitate to contact our customer service for further assistance. We offer returns for any damages that occur during delivery and will work with you to find a solution to any other defects.

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Payment Method

We believe that paying for unique, handcrafted tableware should be a seamless process. That's why our online store accepts PayPal, Visa and Mastercard, while our physical store offers multiple payment options including QRpay, eWallet, Visa, Mastercard, cash and online bank transfer. With our variety of payment options, it's never been easier to own a piece of our beautiful handcrafted tableware.

FAQ

Do Bangkita Ceramic Studio has a physical store?

Yes, Bangkita Ceramic Studio has one physical store that is located in KEDAI.KL at MAHSA Avenue. You can search for BANGKITA@°C for direction.

Why are the product have different tones and effect although it is in the same collection?

All off our product has different tones and effect although it's the same collection  because we are using GAS KILN firing. By using gas kiln firing, we not only get different effect on product, the tones in each of the product would also be different.

Do you provide custom order or made-to-order services?

Yes, here in BANGKITA, we provide both of the services.

How long is the production timeline?

The production that is depend on the quantity of the order. The larger the order, the longer we will for the production process to complete. But usually it would take about 4-6 weeks or 16-18 weeks.

Is Bangkita Ceramic Studio a local brand and company? And where do you based?

Bangkita Ceramic Studio is a local brand and company that was founded in 2013. We're are based in Telok Panglima Garang, Selangor Malaysia.

Are the product in the website available in the store?

Some of the product that is in the website is not in the store. Only selected designs or product will be available in the store.

 

What is the Minimum Quantity Order (MOQ)?

Our minimum quantity order are 50pcs per order.

Do you hold any ceramic classes or workshop?

Currently, we are not holding any ceramic classes or workshop. Any event will be update in the social media.

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